Legal & policies
Clear rules.
Documented standards.
Website, privacy, commercial and responsible-trade policies in one place.
Corporate & website
06 documentsLegal Notice
Corporate identity, website ownership, regulated-status and publication information for SERICA GLOBAL.
Open policy ↳02Website Terms
Rules governing access to and use of serica.global and its public content.
Open policy ↳03Disclaimer
Important limits on general website, product, market and commercial information.
Open policy ↳04Privacy Notice
How SERICA GLOBAL may collect, use, disclose, retain and protect personal information in B2B relationships.
Open policy ↳05Cookie Notice
How serica.global uses essential technologies, records consent choices and governs any future analytics or marketing tools introduced on the website.
Open policy ↳06Accessibility
SERICA GLOBAL aims to make its digital information usable by people with diverse abilities and technologies.
Open policy ↳Responsible trade
06 documentsSupplier Code
Minimum ethical, legal, product-integrity, labour, environmental and supply-chain expectations for suppliers.
Open policy ↳08Trade Controls
Transaction controls for restricted parties, goods, origins, destinations, routes, end users, end uses and trade documentation.
Open policy ↳09Anti-Bribery
Zero tolerance for bribery, kickbacks and improper influence in public or private business.
Open policy ↳10Financial-Crime Risk
Proportionate identity, ownership, purpose, payment and transaction review for B2B relationships.
Open policy ↳11Human Rights
Respect for lawful, safe and dignified work across operations and supply relationships.
Open policy ↳12Speak-Up
Channels and safeguards for reporting suspected misconduct in good faith.
Open policy ↳Transactions, safety & security
07 documentsPayment Security
Mandatory precautions for changed bank details, beneficiary information and suspicious payment requests.
Open policy ↳14Commercial Terms
A non-binding overview of matters normally addressed in a SERICA GLOBAL B2B quotation or contract.
Open policy ↳15Complaints & Claims
How to raise a documented service concern, product discrepancy or transaction claim.
Open policy ↳16Product Safety
A framework for credible product-safety, conformity and recall concerns.
Open policy ↳17Chemical Safety
Controlled activation and information requirements for chemicals, petrochemicals and dangerous goods.
Open policy ↳18Fair Competition
SERICA GLOBAL standards for lawful, independent and honest commercial conduct, including competition, confidential information and accurate market claims.
Open policy ↳19Information Security
Safe channels for security concerns and responsible handling of business information.
Open policy ↳Policy contact
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