Stop and verify
- Treat every changed bank instruction as unverified
- Use an established telephone number or separate trusted channel—not the contact details in the change message
- Confirm beneficiary legal name, bank, currency, account and transaction reference
- Require internal dual approval and preserve the verification record
- Do not make any payment until changed instructions have been independently verified and approved under your internal controls
Serica communication
Legitimate Serica messages should use the serica.global domain. A familiar display name, email thread, invoice, signature or urgent tone does not prove authenticity. Report suspected impersonation to security@serica.global.
If payment was sent
Contact your bank immediately, request a recall or hold, preserve all records, notify security@serica.global through a verified channel and report to competent authorities where appropriate.