FAQ
Clear answers.
Straightforward process.
Answers below cover our usual process; each quotation sets the details for a specific transaction.
Where is SERICA GLOBAL headquartered?
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Our head office is at Office 204, The Citadel Tower, Business Bay, PO Box 73020, Dubai, UAE.
Is every listed product in stock?
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No. The directory shows products we can assess. Current availability and terms are provided in writing.
Does a website enquiry create a contract?
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No. A transaction begins only when both sides accept written terms.
Which information should an RFQ include?
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Company identity, exact product, intended use, measurable specification, quantity, packing, destination, required documents and delivery window.
Can Serica arrange inspection?
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Where agreed, Serica may coordinate a qualified independent inspection or testing provider. The provider remains responsible for its scope and report.
Which Incoterms® rules are available?
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The appropriate rule and exact named place depend on the transaction. The quotation or contract states the selected rule, place and allocation of responsibilities.
Which certificates are available?
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Documents vary by producer, product, lot and destination. Ask us about the requirements for your transaction.
How should changed bank details be handled?
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Pause payment and verify the change through an established contact channel before making any payment.
Does Serica offer finance or escrow?
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No financial, remittance, deposit, escrow or investment service is offered through this website.
How can misconduct or a product concern be reported?
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Use compliance@serica.global for policy matters, speakup@serica.global for suspected misconduct and claims@serica.global for product or transaction claims.
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