Compliance
Responsible trade starts with
knowing the transaction.
We review the parties, product, origin, destination, end use and payment route in proportion to the risk.
Sanctions & trade controls
Parties, ownership, goods, origin, destination, route, end user and end use are reviewed as the transaction requires.
Read policy ↳02Anti-bribery & integrity
No bribes, kickbacks, facilitation payments, sham fees or undisclosed conflicts are accepted.
Read policy ↳03Financial-crime risk
Counterparty identity, purpose, payment source and bank-account ownership may require proportionate verification.
Read policy ↳04Human rights
Forced labour, trafficking, unlawful child labour, abuse and unsafe working conditions are prohibited.
Read policy ↳05Supplier conduct
Suppliers must support accurate records, lawful trade, product integrity and responsible working conditions.
Read policy ↳06Speak-up
Stakeholders may report suspected misconduct in good faith without retaliation.
Read policy ↳Escalation and holds
Pause when a concern arises.
When a concern arises, we pause, ask questions and resolve it before proceeding.
Legal prohibitions and compliance holds take priority over commercial urgency.
Report a concern
Speak up.
In good faith.
Report suspected bribery, fraud, sanctions evasion, forced labour, unsafe products, falsified certificates, data misuse or retaliation. Include available facts and do not obtain evidence unlawfully.
speakup@serica.global →Compliance contact
Compliance
questions?
Use the compliance channel for policy questions, responsible-trade concerns and transaction support.
Contact compliance