Lawful and ethical business
- Comply with laws applicable to operations, workforce, products, exports and deliveries
- Prohibit bribery, kickbacks, fraud, money laundering, document falsification and undisclosed conflicts
- Maintain accurate books, invoices, origin records, certificates, tests and shipment data
- Avoid prohibited parties, destinations, end uses, circumvention and unlawful boycott-related conduct
- Protect confidential information, personal data and intellectual property
People and working conditions
- No forced, bonded, trafficked, prison or involuntary labour
- No unlawful child labour
- No recruitment fees, document confiscation, coercion, abuse, discrimination or retaliation
- Lawful wages, working time, leave and employment records
- Safe, hygienic workplaces, protective equipment and emergency procedures
Product integrity
- Supply genuine, lawful, safe and contract-conforming goods
- Disclose true producer, facility, origin, composition, grade, year and material facts
- No unapproved substitution
- Immediately report contamination, adulteration, counterfeiting, defect, recall or regulatory action
- Make certification and sustainability claims only from current evidence
Environment and supply chain
- Comply with applicable permits and environmental law
- Manage waste, chemicals, emissions, water and natural resources responsibly
- Avoid illegal land acquisition, protected-species trade and unlawful environmental harm
- Communicate relevant requirements to approved subcontractors and supply tiers
Assessment and reporting
Serica may request proportionate records, assessments, inspections or corrective actions. Material or repeated non-compliance can result in suspension, rejection or termination subject to contract and law. Good-faith concerns may be reported to speakup@serica.global.